Dear visitor, thank you for visiting our website. This privacy policy is designed to inform you about how we collect, use and transfer your personal data on this website.

- company name: Inbev Belgium B.V./S.R.L.

- address: Industrielaan 21, Boulevard Industriel, 1070 Anderlecht 

- contact: tel 016 27 61 11; email: consumer.care.be@ab-inbev.com, https://contactus.ab-inbev.com

- registration number: 0433.666.709 

By visiting our website, we may collect your personal information in the following ways: 

1. through information requests  to enter certain information on the website or sign up for competitions or contests. We may ask you for certain information e.g. your name, age, street address, city, postcode, mobile telephone number, email address, We use this information to contact you to confirm that you participate in a competition or sweepstake or to notify you that you have been selected as a winner.

2. through cookies and other similar technologies that help us to offer you a better browsing experience, enhancing site navigation, analyzing site usage, and assisting in our marketing efforts. (for more information, please see below); 

3. through some website development technologies on our website which are technically necessary to display the content (usage data). We are reviewing the usage data in our protocols to improve the quality of the website and ensure that the website is displayed to you. This includes the name and address of the requested content, data and time of the query, data volume, description of the web browser and operating system and the referral link which indicates from which page you reached our website. This information is necessary e.g. for the developers to make sure that our website is displayed within a very short time.

4. through newsletter registrations and sign-ups and to send you mailings or other marketing information about our brands and our companies in which we think you would be interested through email / mail / SMS messaging (ONLY if you have expressly given us permission to do so.) You receive information on how to unsubscribe or stop any marketing material from us. 

5. through information you provide to us in comments, suggestions or other information relating to our website, our products or services. We may ask you for certain information e.g. your name, age, street address, city, postcode, mobile telephone number and/or email address;  We  offer you the possibility to create an account and to use it within AB InBev as we continue to work on being the best beer company in a better world (this use is only with respect to your comments or suggestions) 

6. other specific types of information may be requested in connection with purchases, product claims and  creating an account,. We use this data to fulfill your order, incl. shipping and payment and to comply with our legal obligations, e.g. keeping correct financial accounting

-The entity mentioned under imprint and its agents will retain your personal information only as long as necessary for fulfilment of the purposes described above or as required by law. 

In most of the cases we processed your personal data base on your consent in accordance with Art.6(1)(a) General Data Protection Regelation (GDPR). In very specific cases as detailed below, the processing of your personal data is based on AB InBev legitimate interest base on Article 6 (1) (f) GDPR. 

The GDPR gives you a number of rights. As a user of our website you have the right to request information on the data we store about you as well as the purpose of their storage. In addition, you have a right to demand that incorrect data are being corrected and data which are inappropriate or no longer needed are being deleted. You also have the right to request from us to restrict the processing of your data as well as the right to data portability. 

If personal data is collected according to Art. 6 (1) (f) GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data. We will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you or for the establishment, exercise or defence of legal claims.  In order to exercise your rights, you can contact us in the channels mentioned in the sections “Data Protection Officer” and “Complaints”.

Cookies are small pieces of data being placed on the hard drive of a visitor’s device. With the help of cookies we can store information for a certain period of time and identify your device for the purposes mentioned below. 

Cookies will be stored on your device for a determined time periods and then they are deleted. These periods may vary depending on the type of cookies. Some cookies will be stored only for the time you are visiting our website (session cookie) and are automatically deleted once you close your browser, others cookies will be stored for a longer periods than your session (persistent cookies).

 On this website we also use technologies that function similar to cookies such as local shared objects. These are small data files that enhance your web-browsing experience, for example, by allowing you to personalize the look a website that you frequently visit.

We transparently inform you about our use of cookies and similar technologies in the sections below. In case you would like to further understand more about these technologies, you can as well set your browser settings to inform you about the cookies or similar technologies downloaded to your device.  

This website has in place different categories of cookies and similar technologies as detailed in the next chart. 

For "Strictly Necessary cookies" we are processing your personal data according to Art. 6 (1) (f) GDPR for the legitimate purposes explained in the title below.

With regards to "Performance Cookies", "Functional Cookies" and "Targeting cookies", we are processing your personal data based on your consent according to Art. 6 (1) (a) GDPR for the purposes explained below. Your consent is collected and registered following the selection of your cookie preferences in our cookie banner.

 In case you would like to change your cookies preferences, please go to "cookie settings" at the end of the "cookies" section of this privacy policy.”

Please note that cookies ki_t, sp_t, km_vs are strictly necessary and developed by us. These cookies are placed in different cookies categories as they help us to prevent the dropping of the other cookies in those categories before your consent. The cookies are not transferring any data nor tracking any behaviors of users. In case of questions please reach out to us as below. 

This tool use cookies and similar technologies and enable us to analyze the visitor’s use of our website. For this purpose, the generated information in the cookie (including your IP-address) is sent to us and stored to enable us to optimize the use of our website and/or provide you with advertisements tailored to your interests. 

You can withdraw your consent by updating your preferences here .

We process your personal data on the basis of your consent pursuant to Art. 6 (1) (a) GDPR for the purposes explained above. After selecting your cookie preferences, your consent will be obtained and registered via our cookie banner. The personal data will be erased when they are no longer necessary for the original purpose or after you withdraw your consent. You may preclude the usage of targeting cookies and similar technologies by selecting the appropriate settings in your browser or in the "cookie settings". Be aware that in this case it may occur that you may not be able to use all functions of this website. Depending on the browser you use you can also install a browser plug-in to prevent tracking.

On our website, you have the option of subscribing to our free newsletter. We use the double-opt-in procedure for subscription. Once you submit the subscription form to us, you will receive a confirmation email from us. Your subscription will be activated only after you have clicked on the link in the confirmation email. You can unsubscribe from the newsletter at any time. To do so, use the unsubscribe link at the end of each email. Your email address will then be deleted immediately from the distribution system. By subscribing to the newsletter, you agree to the following declarations of consent: I agree to receive advertising from NAME in the form of newsletters. We are processing your personal data according to Art. 6 (1) (a) GDPR. The provision of such data is necessary in order to provide you with our newsletters (Art. 6 (2) (c) GDPR). The personal data will be erased when they are no longer necessary. You can use the link under each email to unsubscribe from our marketing messages.  Alternatively, you may send us a request using the contact details at the bottom of this policy. Please note, we will still continue to send you information relating to ongoing business relationships with you or other purposes, such as to any account you may hold with us, or any business relationship you may have with us, such as a request you have made for or about our goods and services (such as transactional messages e.g. about sweepstakes in which you may have entered).

Your data may be collected processed in our Data Management Platform (DMP) operated by Salesforce.com, Inc. Our purpose of using DMP is to ensure that you receive advertisements tailored to your interests in our and other sites that you visit. A DMP is an advertising technology that automatically creates audience segments to share the best of our campaigns. A DMP uses cookie and non-cookie technologies to recognize your computer or device and/or to collect and record information about your web surfing activity including your activities on or off this website. DMP automatically analyses and categorizes data deriving from different sources for example other sites and from other beer lovers. 

We will only process your personal data for this purpose after you have provided us you consent, in accordance with Art. 6 (1) (a) GDPR. You will not suffer any detriment if you would like your data not to be send to one or all DMP providers. You can withdraw your consent on the cookie banner.

After you consent to this operation our DMP will start processing your data and it will be shared with other parties such as publishers, marketing data providers and business partners. Salesforce.com,Inc. is another data controller who carries out data processing upon whom we however have only limited influence. In case you would like to know more about this technology please review the information provided by the Salesforce.com, Inc. for further guidance. https://www.salesforce.com/products/marketing-cloud/sfmc/audience-studio-privacy/

Our website has in place a Customer Data Platform(CDP). Our purpose in using CDP is to ensure that you receive advertisement content tailored to your interests in our websites and also in external sites you visit. A CDP is an advertising technology that automatically creates audience segments to share the best of our campaigns with you and other beer lovers. Our CDP automatically analyses and categorizes data deriving from different sources, for example, other sites and other website users. 

We will only process your personal data after you provide us your consent, following Art. 6 (1) (a) GDPR. You will not suffer any detriment if you don't consent to this operation. 

Once consent is provided, our CDP will start processing your data and it will be shared with other business partners of ARM Treasure Data using the same tool. The data controller for this operation is Treasure Data, Inc. , so please keep in mind that AB InBev has no control over who your data is shared with as this is unilaterally determined by the CDP. As the technology of a CDP is very complex and various stakeholders are involved, in case you would like to know more about this operation please review the information provided by the Treasure Data, Inc.] for further guidance.https://www.treasuredata.com/privacy/.  .

We place various social media buttons on our website in the form of a plug-in. Following are the social media buttons used

-Facebook

-Twitter,

-YouTube

-Instagram

Please be aware that by visiting a website which integrates social media plugins, certain data (your current IP address, visited sites, the date and time the website etc.) is forwarded to these social media services even if you are not registered with these services. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. We have no control over the extent, nature and purpose of such data processing by the social media service. Please note that the social media service is perfectly capable of using this data to create pseudonymised and even individualised user profiles.

You can find further information about data protection regarding social platforms on the privacy policies provided by the social media platforms. 

We place various social media buttons on our platform in the form of links. Please find below the the social media buttons used in this websitesuch as Instagram, Twitter, Facebook, Pinterest and Youtube.

We do only display a button on our platform and do not integrate any social media plugins. Personal data from you will only be transferred to the social media provider if you click on the button.

If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. We have no control over the extent, nature and purpose of such data processing by the social media service. Please note that the social media service is perfectly capable of using this data to create pseudonymised and even individualised user profiles.

You can find further information about data protection regarding social platforms on the privacy policies provided by the social media platforms.

We use different technologies to create look a like audiences on social media. We may share hashed portions of your personal data (mainly your name and other online identifiers, email address) with our marketing partners and publishers to provide you advertisement in accordance to your   interests and/or those of like minded consumers. For example, we may aggregate your email address together with the email addresses of others who registered to our marketing activities, locally hash such data, and transmit the resulting hashed data to Facebook or to other marketing partners for the purpose of creating "Lookalike Audiences" (where targeted ads are sent to people on Facebook who have similar characteristics to people on our customer list), we request your consent in order to create look-a-like audiences via email or the cookie banner. If you wish to withdraw your consent, please update your settings in the cookie banner.

A pixel is an analytics tool that consists of a code that is installed on our website. We request your consent via the cookie banner in order to activate pixels. We will collect information regarding your use of our website, such as visiting a web page or buying a product in the environment facilitated by the pixel provider, if your are using such environment. This technology allows us to provide users customized content and advertising, to provide social media features and to analyse traffic to our website . The pixel may collect personal data from you: 

•    Operating system used 

•    Type of website used, for example on mobile or desktop 

•    Type of client used, for example a browser or mail program. 

•    Client’s screen resolution 

•    Time during which the website was visited 

•    Activities on the website during a session (when using multiple tracking pixels) 

•    IP address (provides information on the Internet Service Provider and location) 

Your personal data will be processed by the following third parties for this operation: Meta, Snapchat, Twitter, TTD

We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, we also secure our operating environment adequately. To protect your data against unwanted access, we use data encryption. Data collected from this website will be passed between your computer and our server and vice versa via the internet using data encryption in transit technology. If the connection is encrypted the 'lock' symbol on your browser status list will show as locked, and the address line will start with "https://". To have your data secured in transit, we use at least the TLS 1.2 standard (Transport Layer Encryption standard).

This website is not intended for individuals under the legal drinking age. Therefore, we perform age checks upon visiting the website. If we later learn that an individual under the legal drinking age has provided us with personal information, we will delete it. Please do not share or forward this website or its contents to anyone underage.

We may disclose your personal information to third parties such as our group members, our professional advisers, our external and internal service providers that provide services to us (such as distribution of newsletters, IT hosting and market research). We are using special platforms to store, unify and process our consumer data with care and certified security. 

We may disclose your personal information for the purposes set out above and only for specific purposes according to the relevant data protection laws. Those service providers are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organizational measures to protect your data. We may also disclose your personal information if it is required or authorized by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the relevant data protection laws.

Personal information is sent overseas in limited circumstances to other subsidiaries of our corporate group whose parent company is the Belgian company, ANHEUSER-BUSCH INBEV S.A./N.V. with registration number 0417.497.106, to provide hosting services and support services within the group. AB InBev will not send your personal information to a recipient outside the EU / the EEA without obtaining your consent or otherwise complying with the relevant privacy legislation.

Please contact our data protection officer if you wish to review the personal data stored with us, if you desire to modify or delete existing data, if you would like to withdraw the consent you have given us or if you have any comment or complaint on how we process your personal data: dataprotectionofficer_eu@ab-inbev.comThis link redirects to another website..

You can also contact our DPO through our "Contact Us" form https://contactus.ab-inbev.com/. Please select the typology "Contact Data Protection Officer" in the ContactUs Form. Please note that by clicking on "Contact Us" you are leaving this website and are redirected to our global "contact us" website which is not operated by us.

If you are concerned that we have not complied with your legal rights or applicable data protection laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Data Protection Authorities. When you are using the contact form or contact us by email to get in touch with us, we only collect and process your name, your email address and your questions and comments. You are free to give us more information. Please note that by clicking on "contact us" you are leaving this website and are redirected to our global "contact us" website. We are processing your personal data according to Art. 6 (1) (f) GDPR for the legitimate purposes of replying to you and staying in touch with you. The personal data will be erased when they are no longer necessary for the original purpose (replying to your raised questions and comments).

We will deal with complaints as follows: 

Step 1: Let us know if you would like to make a complaint by contacting our Data Protection Officer (DPO). 

Step 2: Investigation of complaint:  Your complaint will be investigated by our DPO. A response to your complaint will be provided in writing within a reasonable period (one month in principle, but we may inform you should we need more time to process your request). 

Step 3: Contact Data Protection Authority: We expect that our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may also contact the Data Protection Authorities. 

Gegevensbeschermingsautoriteit
 Drukpersstraat 35, 1000 Brussel

+32 (0)2 274 48 00
+32 (0)2 274 48 35
    contact(at)apd-gba.be

https://www.gegevensbeschermingsautoriteit.be/

Please send us your complaints in writing to the following channels:

consumer.helpline@ab-inbev.com

dataprotectionofficer_eu@ab-inbev.com

For the purpose of processing your request or complaints, we are processing your personal data according to Art. 6 (1) (b) GDPR. The personal data will be erased when they are no longer necessary for the original purpose (ordering goods from our webshop) and no mandatory retention periods have to be adhered to.

InBev Belgium is highly committed to the protection of your personal data. This personal data privacy policy is designed to inform you about how we collect, use and transfer your personal data.
  

InBev Belgium BV/SRL is responsible for the data collection and processing of your personal data.

Purpose of Processing

AB InBev may record telephone calls made to its call center in order to have a record of customer orders for AB InBev products, resolve complaints arising therefrom and for quality control purposes. Flowing from Art. 6 (1) (f) of the GDPR, AB InBev has a legitimate interest to ensure that its products and services are readily and easily available to its customers and to also maintain the quality of its service(s). Please be aware that AB InBev will only access the recordings that are identified as having quality issues in order to resolve the identified issues. AB InBev will not make use of the call recordings for any purpose other than that stated in this paragraph.

Information Collected

In this activity, we may process the recording of your call, your name, phone number, address and email address.  Please be aware that the lines available for you to contact AB InBev Customer Service Centers are restricted solely for business related matters. Customers are therefore advised not to share any sensitive data or any other information not necessary for the purpose of the phone call. In the event that customers disclose sensitive data or any other personal data that are not necessary for the purpose here described, our call center agents have been trained to terminate such calls. Customers who do not wish to place their orders through the telephone can do so on https://contactus.ab-InBev.com/en. 

 Retention Period: 

The call recordings are retained for a period of 30 days after which they are automatically deleted. 

Third Parties

The calls are recorded and stored by New Voice Media, the data processors. New Voice Media are telephony service providers appointed by AB InBev. Pursuant to the General data Protection Regulation (GDPR), AB InBev has concluded a Data Transfer Agreement with New Voice Media. Both parties have also agreed on adequate technical and organizational measures to ensure the security of recorded calls. The same contractual relationship between AB InBev and New Voice Media exists between New Voice Media and the sub-processor appointed by New Voice Media to provide support services.

Data Transfer

New Voice Media, the data processor, may store personal data in servers outside the EU/EEA. In order to ensure the lawfulness of the data transfer, AB InBev has, inter alia, concluded EU Standard Contractual Clauses according to Art. 46 para. 2 lit. c GDPR with New Voice Media.
 

Data Access:

Only New Voice Media and Sub Proccessors may access the call recordings when such call recordings for the purposes identified above. AB InBev has no direct access to the call recordings.

Data Subject Rights

In compliance with the GDPR, data subjects have the right to request information about this processing activity. Data subjects also have the right to rectification or erasure of their personal data, the restriction of processing as well as access to their personal data. To exercise any of these rights, please contact ABI at: Consumer.Helpline@ab-InBev.com If you consider that your data is not being processed in compliance with the law, you can also contact the data protection supervisory authorities.

Contact Details of the Data Protection Officer: 

For questions, comments or complaints, please contact our data privacy officer: dataprotectionofficer_eu@ab-inbev.com.

Do not post on this website, or transmit to this website, any pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other material which could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, promote the excessive or irresponsible consumption of alcohol, or otherwise violate any law or regulation.